ERP & Enterprise Tech

Decades of data, billions in spending, and the failure rate barely moves. The problem was never the software.

Manufacturers spent years building customer portals that customers quietly stopped using. Here is why — and what the replacement looks like.

The selection process is broken in ways that consistently favor vendors over buyers. A clear-eyed guide to getting it right.

The invoice from your ERP vendor is the smallest number on the table. A full accounting of what a failed implementation actually costs.

Enterprise manufacturers have armies of IT. Small shops run lean. Mid-market manufacturers fall between the two — and the technology industry has mostly ignored them.